Terms & conditions

Last updated: these terms take effect from the date the website goes live.

These terms apply to training booked with ESH’S Truck Driving School. By booking a lesson or course you agree to them. If anything here is unclear, ask us before you book rather than after.

1. Bookings

A booking is confirmed once we have agreed a date and time with you and any deposit or payment we have asked for has been received. Until then, a time we have discussed is not held.

We will tell you what a course costs, what is included, and what is payable up front before you commit to anything.

2. Cancellations and changes

If you need to change or cancel a lesson, tell us as early as you can and we will do our best to move it. We ask for reasonable notice because a held slot is one another student could have used. The notice period we require, and any fee that applies to late cancellations, will be confirmed with you when you book.

If we have to cancel or reschedule a lesson — because of vehicle availability, instructor illness or unsafe conditions — we will reschedule it at no additional cost to you.

3. Missed lessons

If you do not arrive and have not contacted us, we will usually wait a reasonable period and then treat the lesson as taken. If something has genuinely gone wrong, call us — we would rather hear about it.

4. Your obligations as a student

• Hold a current, valid licence appropriate to the training you are taking, and bring it to every lesson.
• Be fit to drive: not under the influence of alcohol or drugs, and not affected by any medication or condition that impairs your driving.
• Wear suitable footwear and, where relevant, clothing appropriate to working around heavy vehicles.
• Tell us about any medical condition, medication or licence restriction that may affect your driving or your eligibility.
• Follow the lawful and reasonable instructions of your instructor during a lesson.

We may end a lesson immediately, without refund, if we reasonably believe it is unsafe to continue — including where a student is affected by alcohol or drugs, or refuses instruction affecting safety.

5. Assessments

We prepare you for assessment and will tell you honestly when we think you are ready. Assessments are conducted by the relevant testing authority or an accredited assessor, not by us as a matter of course, and the outcome is theirs.

We cannot and do not guarantee that you will pass. Any school that guarantees a pass is telling you something it cannot deliver.

Whether assessment fees are included in your course price, and what happens if a re-sit is needed, will be confirmed with you in writing before you book.

6. Vehicles

Training vehicles are provided in a roadworthy and compliant condition. If a vehicle becomes unavailable we will offer you the next suitable alternative or reschedule your lesson.

7. Payments and refunds

Payment methods, refund arrangements and any applicable period for requesting a refund will be confirmed with you at the time of booking. Nothing in these terms limits any rights you have under the Australian Consumer Law.

8. Liability

We take our duty of care seriously and carry the insurances required to operate. To the extent permitted by law, we are not liable for indirect or consequential loss — for example lost income from a job that depended on holding a licence by a particular date. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

9. Privacy

How we handle your personal information is set out in our privacy policy.

10. Website content

Information on this website about licence classes and eligibility is general and is provided in good faith. Licensing rules are set by the relevant transport authority and change from time to time. Always confirm your specific situation with us or with the authority before relying on it.

11. Changes to these terms

We may update these terms. The version that applies to your booking is the one in force when you booked.

12. Contact

Phone 0424 920 396 or 0403 561 052 (Moushmi Narayan), seven days a week between 7:00 AM and 9:00 PM.

Email eshstruckdrivingschool@gmail.com.